Contact our Commercial Sales team at B2B@starfiredirect.com or call us at (951) 239-4999 and we can connect you. If you are already in our system we will be able to look up your representative and provide you with their direct line. If you are not, we will assign you a representative and they will be in touch as soon as possible. 

Yes, absolutely. We offer a tiered pricing system where the discounts increase based on both the quantity and dollar amount of your purchase. If you believe your current purchase will push you into a new tier, please contact your personal representative to adjust pricing for you. 

Additionally, for exceptionally large orders that fall outside our standard tiered pricing system, we are open to reviewing and providing exceptional pricing to accommodate your specific needs. We are committed to ensuring that you receive the best value for your investment. Feel free to discuss the details of your order with our team, and we'll work together to tailor a pricing solution that suits your requirements. 

*Our retail consumers receive regular seasonal promotions. Please be aware that your discount will be based on the most favorable promotion available; however, it's important to note that both promotions may not apply simultaneously. 

Yes. If you qualify as a tax freereseller please email b2b@starfiredirect.com before you make your purchase. Requirements to prove tax free status vary by state, however most states require a form that releases the seller from collecting taxes so that the purchaser can tax the end consumer.The purchase must be delivered within the exemption state.  

You can log in on this page above by clicking the “log in to shop” button.

When you log in through the B2B portal prices will automatically adjust for you. This can be confirmed by comparing prices when logged in and when not. 

Our key product offerings include a wide range of premium fire pits, fire glass, burners, outdoor furniture, and various accessories for enhancing outdoor living spaces. It's important to note that specific product offerings may vary over time as the company introduces new products or updates its inventory. Our Top Brands include:  

• Starfire Designs 
• HPC (Hearth Products Controls) 
• TOP Fire (The Outdoor Plus) 
• RH Peterson (Includes Fireplaces, Fire pits/bowls, & two Premium Grill Lines) 
• FIM Umbrellas  
• And More 
  

Yes! Most detailed specifications and features of our products can be found directly on the product pages under “Resources and Downloads”. Starfire Direct thrives on continuous improvement, so if details are not found on our product pages, they soon will be! Feel free to contact your personal representative for any details or features that are time sensitive. 

To stay abreast of product releases and changes please subscribe to our B2B weekly newsletter. We promise not to spam your inbox, this is just a way to keep you up to date.

Lead time depends on the brand and product ordered. Please note the lead time listed on the product page. You may see terms like the following: 

In Stock: Item is typically in stock and ready to ship right away, pending processing time. 

Special Order: Item is made to order.  

Backorder: Item is typically in stock, but due to unforeseen demand, it is currently sold out and we’re expecting more soon.  It is recommended that you PRE-ORDER against incoming inventory to secure the fastest delivery possible. 

Out of Stock:  Item is unavailable with no anticipated replenishment date.  PRE-ORDER is not available at this time.  Please contact our sales department for other options. 

Ships In: Estimated time it takes for this particular item to be processed or made for shipment. 

Furthermore, if ordering in larger quantities please reach out for more details, as many of our products are made to order.  

*Expedited orders may be available at an additional costs. Costs include:  

1. Cost associated with expedited manufacturing  
2. Cost associated with expedited shipping method 

Yes, and if you would like to inquire into becoming a retailer for our product please contact us at B2B@starfiredirect.com or call us at (951) 239-4999.

Most orders are paid for at time of purchase. For larger qty or Dollar value orders, we have available a deposit option which requires 50% deposit at time of ordering and 50% when the order is ready to ship. Orders will not ship until balance is paid. Further terms are available to qualified B2B customers based on a credit application process. Please contact us for more details. 

Answers to shipping questions can be found at this link: “Shipping”.

Yes, co-marketing opportunities are available. However, participation would be subject to criteria such as credibility, application relevance, and qualification. We believe in mutually beneficial collaborations and are open to exploring potential co-marketing initiatives with partners who align with our values and standards. If you're interested, we'd be happy to discuss how we can work together for a successful co-marketing endeavor.

No, we are pleased to be able to offer wonderful prices with no minimum order quantity. This way, whether you are purchasing for a single job or many you can still take advantage of our B2B program!

As a valued B2B member we are pleased to offer you an extended 60-day return window. There are some exceptions, like with special order items or final sale items.  For more information, view our complete policy by clicking here: Returns, Exchanges, Damages, Missing, & Lost or ask your personal representative for more details.

We are excited to assist you! So that we can reference your products please have your Sales Order # available to fill out our technical support and warranty form here: Technical Support & Warranty. With the information you provide and submit, we will be able to assist you in a timely manner.